We have boards set up in Honeycomb to monitor and review usage on a per customer basis. We would like an integration with Honeycomb that we can optimize so when certain set thresholds or abnormal activity is observed for a customer in Honeycomb, it will send notification to the customer through Intercom.
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When working with a customer ticket in Intercom, the team member should have the context and quick access to the customers honeycomb board through this integration.Â
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When Fin is handling conversations for an authenticated user, it will have the context if a honeycomb board is available to answer general questions.Â