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Intercom MCP Server - retrieval of articles

Related products:Integrations, API & Custom Actions
  • July 22, 2025
  • 4 replies
  • 45 views
J

I’d like to be able to read and list articles and read the contents of the articles for integrating with our own in-product AI offering for customers.

    4 replies

    C
    • Chris Wilson
    • New Participant
    • August 1, 2025

    It’d be great if we could CRUD articles with the MCP as well.

    Nathan Sudds
    Top Expert ✨
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    • Nathan Sudds
    • Top Expert
    • December 8, 2025

    ​@Jordan Everts ​@Mel Vazquez-Martinez  let’s vote this up from our conversation on the Intercom Community Office Hours this week!  It would be great to be able to review articles using this method. 
     

    Nathan Sudds, Intercom Consultant & Host of the Fin Community Office Hours | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: fin.ai/customers/jukebox
    和
    • 和田友助
    • New Participant
    • February 19, 2026

    I've been waiting for this feature for so long. Being able to search and create articles via MCP server would be an absolute game-changer for my workflow.

    Patrick H12
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    • Patrick H12
    • Connector
    • February 19, 2026

    ​@和田友助 the way I’m handling this right now is a Claude Code SKILL.md to just request the article via curl. Seems to work in my current flow but I’d much prefer the MCP to have more granular control over agent permissions. 

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