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Implementing conditional logic for messenger ticket-types:
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The "Refund" ticket type is restricted to users with the "Owners" user type.
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The "Feature Request" ticket type remains available to all users.
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Enhancing ticketing system customizability:
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New rules to be configured, such as limiting customers to raising only one "Refund" ticket, and up to 3 “Feature requests” ticket.
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Enabling in-workflow ticket attribute management:
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Ticket attributes cannot be modified directly within the Workflow Builder, we’re using custom API calls for each change.
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