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Similar functionality

Internal Article Redirect

Related products:Knowledge & Help Center
  • November 27, 2023
  • 4 replies
  • 63 views

Michael Stephenson

I want the ability to unpublish/archive an article and set up an automatic redirect to the new article. 

4 replies

This actually was implemented a few weeks ago, you can do it manually, or when changing an article title it wil automatically redirect: https://www.intercom.com/changes/en/30987-get-full-control-over-your-help-center-redirects


Michael Stephenson

Hi @Isabel Meijer! Thank you for your suggestion. I tried using the new redirect feature, but it didn't work. As far as I understand, the feature is designed to help with SEO and migration from other help centers rather than to enable redirection between Intercom Article URLs. 


You can redirect one article to another one if you want right here: https://www.intercom.com/help/en/articles/8491098-help-center-redirects-management


Jennifer K
Intercom Team
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  • Intercom Team
  • March 29, 2024
Not planned yet→Similar functionality