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Internal Article Redirect

Related products:Knowledge & Help Center
  • November 27, 2023
  • 4 replies
  • 38 views

Michael Stephenson

I want the ability to unpublish/archive an article and set up an automatic redirect to the new article. 

4 replies

  • New Participant
  • November 28, 2023

This actually was implemented a few weeks ago, you can do it manually, or when changing an article title it wil automatically redirect: https://www.intercom.com/changes/en/30987-get-full-control-over-your-help-center-redirects


Michael Stephenson

Hi @Isabel Meijer! Thank you for your suggestion. I tried using the new redirect feature, but it didn't work. As far as I understand, the feature is designed to help with SEO and migration from other help centers rather than to enable redirection between Intercom Article URLs. 


  • New Participant
  • November 29, 2023

You can redirect one article to another one if you want right here: https://www.intercom.com/help/en/articles/8491098-help-center-redirects-management


Jennifer K
Intercom Team
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  • Intercom Team
  • March 29, 2024
Not planned yetSimilar functionality