We are working on a customer-facing bot right now to help troubleshoot one of our products. We are onboarding a new team member soon, and I thought this morning that the bot would be helpful for them as well to understand the steps we use when troubleshooting this product.
It made me think, that it would be great if we could build internal-facing bots for our CS reps to reference when responding to email conversations. They could go through the questions, and then it can help them know what steps to recommend to clients take.
