There is a metric in the conversations dataset which shows ‘open conversations’. Can this metric be added to the tickets dataset which shows all tickets in an open state WITHOUT the need to add a time frame.
Currently if I want to run a report of all open tickets, I have to run a report to show all new tickets opened in the past 2 years (as far back as Intercom goes) which are not in a closed state. This is not a good workaround. If we have the misfortune to have tickets which are older than 2 years, then they will not currently be listed.