First off, I wanted to share that the new iOS app update feels like a significant improvement overall. The UI refresh looks modern, navigation feels cleaner, and features such as inline image rendering within email chains are genuinely useful. The update has encouraged me to use the mobile app much more frequently than before.

That said, after spending more time with version 5.0.0, I came across several issues and pieces of feedback that I wanted to share with the team.

1. Blurry UI During Navigation

Observed Behavior

When navigating between different sections of the app, portions of the UI occasionally become blurry or appear improperly rendered.

Additional Notes

• The issue often improves or resolves after scrolling.

• The behavior is intermittent but noticeable enough to impact usability.

• Screen recording was provided in the support conversation.

Feedback

This feels like a rendering or view refresh issue that may have been introduced with the new UI architecture.

2. Queue Count Synchronization Issues

Observed Behavior

Queue counts do not always update correctly after conversations are automatically assigned.

Example

• Conversations were successfully routed from the SME queue to individual team members.

• The SME queue should have shown 0 conversations.

• Instead, it continued displaying 3 conversations.

• Pull-to-refresh did not resolve the discrepancy.

• The only workaround was completely closing and reopening the application.

Feedback

This can create confusion when managing workload and queue health because the displayed counts do not accurately reflect the actual state of assignment.

3. Missing "Reassign Replies" Toggle (Highest Impact Concern)

Previous Behavior

The profile/settings area previously contained:

• Away Mode toggle

• Reassign Replies toggle

Current Behavior

Only the Away Mode toggle is visible.

The Reassign Replies option appears to have disappeared entirely.

Why This Matters

Unlike the other issues reported, this directly affects team workflows and productivity.

The ability to control conversation reassignment while away is an important operational feature that many support teams rely on daily.

Request

Could the team confirm whether:

• This was intentionally removed?

• The setting has been relocated elsewhere?

• This is a bug introduced in v5.0.0?

Of all feedback items listed here, this is likely the most impactful from a workflow perspective.

4. App Crash When Opening Contact Details

Observed Behavior

The app crashes immediately when tapping on a customer's name within a conversation.

Notes

• Screen recording was provided.

• This appears similar to a previous issue that occurred when opening conversations containing particularly long email addresses.

• That prior issue was fixed, but this behavior feels related.

Impact

This prevents access to customer details and creates a disruptive experience when managing conversations.

Overall Feedback

Overall, I genuinely like the direction of the new iOS experience. The visual refresh, improved email rendering, and general modernization are all appreciated.

The feedback above is being shared because I use the app heavily throughout the day and would love to see it become a reliable primary workflow tool. Most of the concerns are centered around stability, state synchronization, and preserving existing workflow functionality.

If I had to prioritize the items:

1. Missing Reassign Replies toggle

2. Contact-detail crash

3. Queue synchronization/count refresh issues

4. Blurry UI rendering

Thank you to the iOS team for the significant work that clearly went into this release. I look forward to future updates and am happy to continue providing feedback as I spend more time with the new version.

PS - I have attached all the screen recordings on chat with a support rep from your team.