Hello
Is there a possibility to customize the automated emails that are being sent when a ticket state has changed? Or only send the answer but not the status changes?
Thanks in advance
Archived
Is it possible to customize emails that are sent when a ticket state has changed?
+4- Intercom Team
Hey
Larissa here from the Intercom Support team.
I’m afraid it’s currently not possible to customize the content of the emails that are sent whenever a ticket state is changed. You can only disable the emails completely on Email > Settings > Email notifications.
I’d be glad to flag this a feature request for you. We take input from our customers with great consideration when creating new features and refining our current solutions, so we appreciate your feedback. 🙏
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