Is it possible to have a condition on the Auto-responder so that it only sends out when the user starts a new conversation? This can be an optional setting. | Community
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Is it possible to have a condition on the Auto-responder so that it only sends out when the user starts a new conversation? This can be an optional setting.

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  • December 5, 2022
  • 2 replies
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Is it possible to have a condition on the Auto-responder so that it only sends out when the user starts a new conversation? This can be an optional setting.

 

It can disrupt the flow of an active conversation when a user receives the auto-response every time they send a message, and it can also trigger an infinite series of replies if they too have an autoresponder active.

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • May 29, 2023
NewDiscussion ongoing

Jennifer K
Intercom Team
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  • Intercom Team
  • October 22, 2024
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