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Is there a less manual way to send emails in multiple languages?

Related products:Proactive Support
  • September 29, 2023
  • 3 replies
  • 8 views

Hey all, 

 

I was wondering if anyone uses Intercom to send emails to multiple markets in multiple languages?

 

At the moment we are having to create 13 different HTML templates and manually copy and paste in the correct languages. This is extremely time consuming. Is anyone else in the same situation? 

 

The reason I ask is that with other ESPs I’ve used connected content and sheetlabs etc, and was wondering if Intercom supported anything similar and if not, what other companies are doing to make this task less manual and time consuming?

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • October 3, 2023

Hi @Sarah Andrews 

Jennifer here from Customer Support 😊
 

Intercom UI is only available in English at this point, but I'll certainly let the Product team know you'd like to see in other languages as well 👌

 

There isn't a way to change the language of messages dynamically - you'd need to create a specific message for each language and target it at the corresponding audience as you said.


Jennifer K
Intercom Team
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  • Intercom Team
  • October 3, 2023
NewDiscussion ongoing

Jennifer K
Intercom Team
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  • Intercom Team
  • October 22, 2024
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