It is curious to me that this isn't impacting more users but we would love the ability to disable the email that gets sent to a customer when they are added to an existing conversation chain on Intercom.
Or basically any of the additional notification emails that are not just the message being sent by one of our team members.
It is creating a lot of complaints from our user base about receiving a double email and not being easily able to track the same email thread outside of intercom when multiple recipients get added to a thread.
Not sure if or why there would be a limitation to implementing this but would be a game-changer for us. Unfortunately, it is happening enough of an impact that we are having to consider moving to a different platform which would prefer not to do but it is kind of a dealbreaker for our use case.
