IVR Improvements (Data Entry)

The IVR should be able to ingest more than one digit at a time as inputs into the IVR. Most IVR’s I interact with allow me to say or type in longer strings of numbers like ID numbers, invoice numbers, ticket numbers, and are able to route me much more effectively. 

My team’s call volume would greatly decrease if callers could enter a 9 digit number which can be fed into a custom action that returns a status update to the caller. Instead, I need a CSR to answer a call just to check the system.