Jira 'Service Desk' Integration

Hi @Colleen Brauer 

Jennifer here from Intercom

The Jira for Tickets app allows you to seamlessly integrate Intercom Tickets and Jira issues for more efficient communication while reducing the need to switch between tools.

Once you've installed and set up the app customers will continue to interact with your support team through Intercom. However, any tickets they raise, or your teammates raise for them, will now be automatically converted to Jira issues. 🎉

Additionally, your teammates will be able to view and manage Jira issues directly from the Help Desk, reducing the need to to switch between Intercom and Jira.

Are you referring to something else?