I can see that you have turned both Article and Conversational Support report into “legacy” status. I have confirmed with one of your support agents that these reports will disappear with no replacement for getting Help Center and article data.
I was surprised that it was suggested to me to use Google analytics instead - a third party solution for something intercom used to solve for me.
When the article report disappears, I will have no way of reporting on Help Center performance and article health within intercom. This is a huge step-back and makes it difficult for me to use intercom to set a strategy and improvement steps for our Help Center.
Worth to note: The Help Center is the backbone of Fin. Why is this report not prioritised?
I would love to see it stay and evolve. Or for there to be an option to built the report myself.