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Knowledge source favorites tab/folder

Related products:Knowledge & Help Center
  • August 12, 2026
  • 0 replies
  • 6 views

I would like to suggest the ability to favorite articles/folder items in the Knowledge category — our team updates a lot of files in the knowledge center through Intercom, and often times things get lost due to the high volume of articles. I would like an easier way to save or “favorite” my frequently used articles, so they would be easier to access and easier to find.