We are looking for a way to implement Last In First Out (LIFO) assignment in our workload management settings. Currently, all the conversation sorting attributes (Conversation priority, Waiting since, SLA, Started at, and Team inboxes priority) are set up for First In First Out (FIFO) assignment, and there is no way to reverse the order to LIFO.
It would be great to have the ability to set LIFO assignment across channels via Intercom’s conversation sorting attributes.