It would be great if you could push a survey to all Intercom users, allowing them to vote on the most requested features, rather than leaving them buried in the community forum. I see many essential feature requests that most users would consider must-haves, yet they’ve been overlooked for months or even years.
Please have a dedicated team review these ideas and launch a survey with a simple yes/no voting option to gauge how essential each request is. This approach would help you run faster experiments, set clearer priorities, and respond more effectively to customer needs.
Don’t let valuable ideas sit untouched for years, it slows progress and leaves you behind competitors. Many users don’t even realize this community exists, and we ourselves only just discovered it after being loyal customers for many years. You need to act faster. Empower users to shape Intercom’s future.