Sometimes our users report multiple bugs in a conversation. We would like to be able to have two separate tracker tickets in this case but the system will only allow 1 to be linked at a time.
Submitted
Link Multiple Tracker Tickets to Conversations
+3- Intercom Team
Hi
Jennifer here from Intercom 😊
I completely understand why this would be useful and more than happy to pass on this feedback to our Product Team 🚀
Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there. 👀
This would be sooo useful!
Right mow, you can only create multiple back-office tickets for a single conversation. But then you can’t link them to a ticket tracker…
@intercom: Please make this happening 🙏!
Looking forward to this change. We’re trying to leverage Tracker Tickets and 1 ticket per conversation limitation is quite problematic when users discuss multiple issues.
Agree with
This would be incredibly helpful. Our customers love to raise numerous issues in one conversation thread and it makes the “1 tracker ticket per convo” limitation extremely frustrating! To the point I’m not sure if this will really work for us.
Looks like this request is over a year old. This is the most frustrating part of using Intercom. Any progress being made on adding this to the Roadmap?
We need this feature ASAP!!! We are loosing so much data in these conversations as we can’t link multiple tracker tickets. Any updates on when this will be released? Meanwhile, what is an alternative pathway that you suggest for tracking issues that relate to multiple customers
Any updates for this one? Would be very handy for tracking issues/feature request where multiple things apply
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