It would be nice to be able to link custom ticket attributes across ticket types so we can more easily see commonalities. For example, if I add “Software Version”, I can run a report that pulls all tickets that have that Software Version, and not just that one ticket type with that Software Version.
Submitted
Link Ticket Attributes across multiple Ticket Types
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this suggestion, I will pass it on to our Product Team and keep my fingers crossed for you 🤞
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