We are multiple teams who need to collaborate bilaterally. So we need to be able to link multiple tickets together, so we are able to see all the cross-team tickets.
Specifically, we want to be able to create linked “tasks” (Back Office ticket) to different teams, who can then create linked “tasks” to other teams. Then all teams are able to easily find the whole context.
We are currently using Microsoft Outlook for this internal communication and delegation. Adding this feature would allow us to move on from Outlook groups and instead handle internal task management directly in Intercom.