Locating conversations and tickets where I @mentioned someone else | Community
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Locating conversations and tickets where I @mentioned someone else

Related products:Core Inbox
  • September 22, 2026
  • 0 replies
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In the Mentions inbox, can you add another option to view where you have @mentioned someone else. 
Would need to see their name, and then drill down into the conversations/tickets where I @mentioned them.

This is helpful to follow up on those conversations/tickets - especially as a manager, as I don’t own the ticket.

Would also be good in the entire Mentions inbox to be able to set a status.  In progress, Following, Done, Waiting on Others.  Similar type statuses. I know we can mark them unread but that isn’t enough when I have a list and need peace of mind that I have handled everything I have been mentioned in and where I have mentioned others.