We would like to request an improvement to the macro creation field in Intercom. Specifically, we need the ability to paste content with formatting preserved from the original source.
Currently, the paste functionality is very limited, requiring extensive manual adjustments to ensure the macro meets our formatting needs. Despite trying various options, the system only accepts basic text, functioning more like a simple note template than a robust macro creation tool.
This enhancement would significantly reduce the time and effort required to create and format macros effectively.