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Macros - Available To - Option for Ticket Type Availability

Related products:Core Inbox
  • August 4, 2025
  • 0 replies
  • 9 views

Currently Macros have the ability to EVERYONE, TEAM, or MYSELF ONLY 

Would like to have an option where a Specific Ticket Type could be associated.

For example, this Macro is only available for the Support Team - Ticket Type “Care” option. Allowing for the Support Team to be offered more specific options, while “Care” gets Macros more align to what they would want to use.