Macros with pictures are not sending the message in order or composition gets desordered

Good day, Intercom team

We’ve noticed macros are not being sent the same way, this because from intercom side view it does show an order with the text and pictures and is sent all together, however on whatsapp customers side view, is shown as if the texte message is sent first and then a bulk images, so the composition of the message is quite different affecting the customers experience when it comes about sending them troubleshooting guides step by step using macros