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Macros working as reusable workflow

Related products:Core Inbox
  • October 15, 2024
  • 4 replies
  • 41 views

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I would like to submit the idea of sending separately every sentence (of a macro)  as a single message, without using the reusable workflow.
It will help to not losing time by doing a cut/past + send. Especially for long messages sent directly from the Help Desk to the customer.

 

4 replies

Aleksei O
Super User ✨
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  • Super User
  • October 18, 2024

Hi @Anna E 👋

 

Do I understand correctly, that your goal is to use some of the functions of reusable workflows within Macros? Could you please gives us a bit more context to your use case? 


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  • Author
  • Connector
  • October 21, 2024

Hello Aleksei

I would like to automatize the separation of the 3 messages in this macro (it’s an example) when I’m writing to my customer, without doing the cut/paste of every sentence.

 

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  • Author
  • Connector
  • October 21, 2024
 


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Aleksei O
Super User ✨
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  • Super User
  • October 21, 2024

Thanks for the context @Anna E ! Is in this case the goal to just make the message look “more alive”for the customer?  I don’t think, you can do it with the Macros apart from manually sending each Macro, and I can also understand why reusable workflow may not be an option. 

What you can do, is build an automation ivia a third party tool like Zapier, which would retrieve the conversation, and then send three consecutive replies on your behalf (or on behalf of someone else).