We use EvaluAgent for our Quality Program and enjoy the integration between the two systems. However, today phone calls and transcripts are not available for EvaluAgent to transition over via this integration. They have stated that Intercom has not made this available yet. It would be immensely helpful if this feature could be added.
Submitted
Make Call Recordings & Transcripts Available to 3rd Party Apps
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this suggestion Nate, I will let our Product Team know you’d like to see this integration!
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