We capture survey data and store it in a custom object so that we can track the history of user responses. At present the only way to view this data is from the inbox meaning if we need to find a user’s survey response we first need to find an old conversation, open it, and then navigate to the custom object.
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I want to be able to view this from the contact record, ie not have to search for a conversation first just to be able to see the attribute.
Below is the FIN response I got when asking how to do this.
There isn't a way to view custom object reference attributes when looking at standalone user/contact records outside of the Inbox view. The custom object data display is specifically designed to work within the Inbox interface where you can expand the User data section in the sidebar.
For users without conversations, you'd need to either create a conversation with them to view their custom object data, or access this information through other means like reports or the API if you need programmatic access to the data.