Email predicates were recently released. https://www.intercom.com/changes/en/54628-improved-email-automation-targeting-with-new-email-predicates
“Email To”
“Email CC”
etc.
These values had significant enough interest to be implemented within workflows, but are absent from the API.
For full extensibility - please make these accessible from the API. My suggestion would be to have these available as conversation attributes when created from email. This would place the values directly in the conversation API, and I believe is the most appropriate place.
Thanks!
