The Search feature of Intercom is powerful with the ability to edit displayed columns and attributes to filter. Our internal teams often create complex ad-hoc queries with the search feature, but the Search URL cannot be easily shared unless it is converted to a View. It is not suitable to convert every ad-hoc Search to a View.
For example, we use the Search page to filter Tickets and Conversations for specific Users in specific Geographical Areas.
Some search URLs can be shared, for example searches with a simple text string search are in the format:
https://app.intercom.com/a/inbox/[WORKSPACE]/inbox/search?query=[STRING]
But other search URLs cannot be copied, such as those that include filters for specific Users:
Making Search URLs copyable would enable us to:
- Link to ad-hoc queries in third-party systems we use
- Link to ad-hoc queries in Notes in Intercom
- Programatically build search URLs (for example, deep link to search of open tickets for specific Users in third-party systems we use)