Make the button to download a chat´/conversation transcript more visible

We often have leads or users asking for a transcript of the chat they had with us. It is already possible for them to do this, but I think they don’t realise that is an option because it is very hidden. Currently they have to click on the name of the rep they are talking to at the top of the chat window, and then there will be a button (without a label) to download a transcript. This button should be visible without clicking into any other menu, in order to make it easier for people to get their chat transcript if needed.