Manually set Messenger fields with custom text | Community
Skip to main content
Submitted

Manually set Messenger fields with custom text

Related products:Messenger
  • December 18, 2024
  • 1 reply
  • 16 views

I want to manually set few of the buttons that we present to the customer on the Chatbot window.

e.g. 

Start conversation button text, just gives us 6 options.

 


We want to have our own custom fields, i.e. Talk to Nile support, Chat with Nile support.

Below changes we are looking for.

Rename Messages to - "view conversations"
Rename Tickets to "View tickets"
Change "Contact Support" to "Contact Support to Raise New

Instead of pre filled values we are looking to modify them based on what we want to name them, to align with our need.

1 reply

Agree with this Intercom please priorities. We want to customize all messenger app and spaces headers so its better curated for our customers. Lots of nontechnical folks who are not used to customer support nomenclature do not know what a ‘ticket’ is … we simply want them to schedule service with us. Please allow for custom header and messenger app naming.