Hi,
To give you an idea - I’ve created a custom action to leave a note on specific conversation matching certain rules. What I couldn’t find in the docs and I am struggling with, is to also mention a teammate via custom actions if they hit the rules. Is this possible?
Hi
I know you opened a Support conversation about this as well, but I’m leaving the response here for visibility! At the moment, there isn't a way to mention a teammate when adding a note via our API, which means mentioning a teammate isn't possible with Custom Actions. The same is true when adding a note in a Workflow automation-- there is no possibility to @mention within the note. This is a great feature request though and I have submitted this feedback to the product team. 👍
+1I also need this functionality - to let a teammate know to complete a specific action. Thank you!
Actually you can do it using HTML in your note.
For example here is the content of the note in my external service :
`<html><body> <p>Hey <a class="entity_mention"href="//app.intercom.com/apps/ReplaceWithYourInstanceID/admin/GetAdminIDHere">GetAdminNameHere</a> 👋</p></body></html>`
I’m pre-getting all value using the /admins route from the API.
+1Thanks for the details, Greyg. I am struggling to find my use case from when I wrote this but it definitely comes up for me so I’ll try this next time.
Nice workaround
Nevermind, got it working with
{
"message_type": "note",
"type":"admin",
"body":"<a class=\"entity_mention\" href=\"//app.intercom.com/apps/{{WORKSPACE ID}}/admin/{{ADMIN ID}}\" rel=\"nofollow noopener noreferrer\" target=\"_blank\">{{ADMIN NAME}}</a> this is a test comment.",
"admin_id":{{ADMIN ID}}
}Works great and also adds to the person’s Mentions inbox. 🙌🏼
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