For outbound messages / series, I’m able to select a goal metric to help measure the effectiveness of the content. We typically use product events as those goal metrics to track how well a post influences a user to take a specific action.
Some of our product events have subcategories (parameters) like, filter added » filter A vs filter added » filter B, etc. Those subcategories aren’t accessible as goal metrics.
Currently, rules nodes can specify a subcategory of an event, while goal metrics cannot. I’d love to see parity between these two options. Thanks!
Submitted
More customization options for the goal metric
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.