Hey! Customised snooze times are great option - agents save a lot of time with it!
This is why we’d like to be able to edit the default snooze duration as the current ones such as ‘snooze for a week’ or ‘one month’ are not really much of us for us. It’d be great to have possibility to adjust them. Usually the time frames we share with our customers are around getting back with an update within next 24-48, sometimes more hours. The snooze time depends on the complexity of the case.
Thanks!
