More flexibility in scheduling or ability to use custom hours for scheduling.

Hello!

I am looking for a way to streamline the process for when our support teams are out of office for company meetings and public holidays. Currently we update the office hours and change the messaging in our workflows and revert this once we are back to BAU. This is inefficient.

What I would like to do is create Custom Office Hours for these special occasions and use these in the Scheduling section of a workflow trigger. It would then simply be a case of turning on a custom workflow which will be live during these custom hours. Currently, Scheduling appears to only support default office hours or the Custom Times which only supports 1-hour blocks (whereas Custom Office Hours support 15m intervals).

I would propose introducing more flexibility with the Custom Times feature or allowing Custom Office Hours to be chosen in the scheduling section. 

Thank you! Any questions please let me know.

Gideon