A recent UI update has moved the conversation events from the right hand side to the left hand side of the screen.
It doesn't make sense to have these events showing on the left where the customer responses are.
When you're looking at the information, you're looking on the right hand side where our responses are and where our events should be.
It doesn’t create a single, consistent vertical timeline –it makes it more time consuming to find the event and it doesn't flow. Having it on the customers side of the conversation interrupts the flow of the conversation and it’s just not an intuitive place for it to be.
