+1Currently multi-brand is not supported in Ticket creation. There’s no way to specify which brand to use when creating a Ticket in Intercom.
This causes an issue where tickets may be shown to the incorrect audience. In our case, UpCart tickets display in AfterSell’s Intercom widget which causes confusion for both the customer and our support team.
This is a large pain point and I’d like to include multi-brand in ticket creation.
The video below goes in-depth into this:
+1Hey
We have just released multibrand support for tickets 😁
Ticket Creation:
Updating the brand of Customer tickets can be done from the conversation attributes section of the right hand side bar, whereas the brand of Back office & Tracker tickets can be updated from the conversation stream:
+1Amazing, thank you! 😁
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