I am writing to share a feature request regarding our use of custom ticket states.
While we appreciate the ability to create customized ticket states, we have encountered a limitation regarding localization. Currently, we are unable to apply translations to these custom states.
For example, we are planning to implement a new state called Verifying. While this label works well for our English-speaking customers, it presents a barrier for our Chinese-speaking users who would benefit from seeing this state in their own language, such as 验证中.
It would be a significant improvement if we could configure multi-language translations for custom ticket states. This would ensure a more consistent and accessible experience for our global user base.
Please let me know if this is something on the roadmap or if there is an alternative approach we should consider to achieve this.