I miss the possibility to have a multiple choice conversation attribute format.
We use a conversation attribute upon closing to address the type of the conversation and actions neeed taken during the conversation. We do this in order to see if things can be improved, more automated and to learn. But often a conversation is for more than one type. We try to avoid having to many attributes, so multiple choice would be really helpful.
Example
Closing attribute:
- Checked our backend system
- Checked Stripe
- Used Superadmin role(things we need to do on behalf of user in our system)
- Reported bug in Jira
- User need to contact their own admin and not us
- FIN/Help Center should have fixed it
- Third party Integration our system manage inquiries about (
