Hello!
It would be AMAZING if there was a better notification option for when a conversation or a live chat pops into your team inbox.
E.g., We have a team inbox called “Support Live Chats’. Our team has Chat First Response Time goals and it’s difficult to be watching the inbox 24/7 to see if a chat enters. The notification options aren’t the best for chats - especially when you have a goal to respond to the chat in 1-2 minutes. You can’t even specify notifications for a specific team inbox.
It would be great if you could select notifications for specific team inboxes. Or even if there was a button that would flash when a live chat came in.