New message_type to record phone call via API | Community
Skip to main content
Archived

New message_type to record phone call via API

Related products:Integrations, API & Custom Actions
  • February 26, 2024
  • 4 replies
  • 14 views

Currently, there is no method for 3rd party services like Aircall, DialPad, TalkDesk, etc to record a conversation for a call activity that was not triggered from within Chat. They each adopt slightly different hacks to log calls, e.g., record as a closed ticket, or record as a closed chat conversation. There should be a dedicated message_type in the API in order that calls can be distinguished from other conversations.

4 replies

Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • March 20, 2024

Hi @David StanardΒ 

Jennifer here from Customer Support in Intercom

I completely understand why you would like this feature and will be sure to pass this on to our product team for you πŸš€


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • March 20, 2024
New→Discussion ongoing

Michaela Hone
Intercom Team
Forum|alt.badge.img+1

Archiving as this request has not had any upvotes since it’s creation more than 12 months ago.Β 


Michaela Hone
Intercom Team
Forum|alt.badge.img+1
Submitted→Archived