I am looking to see if there is a chance that a new filter could be added into Intercom that allows you to filter out conversations where Fin is the only agent that interacted with the customer from start to finish. Using the “New Conversations” metric, there is a lot of extra noise when not being able to exclude that.
Our intention is for managers to be able to pull conversations from the drill in that were completed by teammates at random, and for no specific teammate, so all of the teammate filters are not of any help. We do not want extra conversations where only Fin interacted to create extra confusion for managers when trying to look at the drill in.