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New Search filter: custom tickets states are missing

Related products:Core Inbox
  • September 15, 2026
  • 0 replies
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Pamela Van Gasse
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With the old Search, it was possible to filter on custom ticket states.
Since the switch to the new search layout, this is no longer possible.

Answer from Fin:
At the moment, this is a known limitation in the new search/table layout. Filtering by ticket state (including custom states) is not currently supported in that view. This change came with the introduction of custom ticket states, and while it’s something our team is aware of, there isn’t a timeline yet for when it will be added back.

Why implement a new search layout if you are not able to give your customers the same functionality?