I already added this feature here and it was marked like “implemented” though it wasn’t. We still have 3 statuses only https://prnt.sc/x8jrT3QCW2j9
As was mentioned, it could be useful for workflows to use different chat statuses, but three status isn’t enough to make it work, because issue in chat can be in process for day, for month or for year and different cases require different workflows.
For example, we have workflow for unactive clients, and in this case chats should be in “snoozed chats” but there are also open issues that are checked by developers and in this case we need another status like “Ongoing”.
We’ve found a workaround for this with convesation attributes, but it’s a bit complicated, because sometimes we can forget to change attribute.
