In the Teammate performance, the Team reply to filter seems to not work. When I select a team, in the Teammate performance overview section, I can still see the full list of teammates added to my entire account.
In the old version of the report, by selecting the Team reply to, the filter was automatically showing the teammates in that specific team.
It seems that the only way to have a list of agents is to add them manually by using the default filter Teammate is which cannot be removed.
Anyone else is experiencing the same issue? Have you found any workaround?
Thanks a lot!
Archived
New Teammate performance
+4- Intercom Team
Hey
Larissa here from Intercom Support.
We've split our original Team performance report into two new separate reports for more use case specific insights.
Teammate performance: This report enables customers to evaluate the performance metrics of each team member individually.
Team inbox performance: This report focuses on assessing how customers team handles incoming issues within their inbox.
We’ve done that to provide more accurate performance metrics and instant access to insights.
Thanks for your feedback! The new reporting feature is in beta stage at the moment so I’ll provide your feedback to our team so they can take it into consideration.
Hope this helps!
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