Notification based on SLA | Community
Skip to main content
Submitted

Notification based on SLA

Related products:Core Inbox

We get a lot of tickets in a single day based on the nature of our business. SLA’s violations occur as a result of lack of visibility, getting the ability to get a Browser notification on ticket that are 30 minutes from violating would be amazing. We have “Next SLA” in the inbox but we need to jump between a dozen internal programs to handle tickets and that view can get lost in the shuffle.