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Notification based on SLA

Related products:Core Inbox
  • April 8, 2025
  • 0 replies
  • 13 views

We get a lot of tickets in a single day based on the nature of our business. SLA’s violations occur as a result of lack of visibility, getting the ability to get a Browser notification on ticket that are 30 minutes from violating would be amazing. We have “Next SLA” in the inbox but we need to jump between a dozen internal programs to handle tickets and that view can get lost in the shuffle.