We get a lot of tickets in a single day based on the nature of our business. SLA’s violations occur as a result of lack of visibility, getting the ability to get a Browser notification on ticket that are 30 minutes from violating would be amazing. We have “Next SLA” in the inbox but we need to jump between a dozen internal programs to handle tickets and that view can get lost in the shuffle.
Submitted
Notification based on SLA
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