That would be good to have an option to select how many new inbound conversations are coming up to Qs within and outside of working hours.
I’ve set up a workflow when customers opens a conversation in messenger → talks with Fin and if customer presses Talk to person there is a branch for working hours, and its outside of working hours customer will receive a message.
In a custom report I can select a heatmap with how many new conversations came up by hour, but I have to calculate a total number outside of working hours manually, which is not efficient considering how much efforts you’ve made for reporting in the last months 😻
