One view to see both open and snoozed tickets

Currently, there is no way to see both open and snoozed tickets in a single view. You can only do this via some dashboard maneuvering, which is not included on all tools. 

As Support teams, we need a single unified view that shows all ongoing statuses – because as we know, a snoozed conversation can still need attention, such as when we are waiting for another internal team. 

Having the proverbial “single pane of glass” to see all ongoing tickets will streamline workflows and reduce operational redundancy. 

Thank you!