Open a specific conversation on Web or Mobile SDKs

This feature would be super helpful for us as well. Currently in our mobile app, when the user navigates to a new page through a deep link from inside a conversation, it’s not possible to navigate back to the conversation by using the OS back action.

In order to implement this, we’d need two new functions in the SDK:

• get last conversation id => returns the id of the last conversation viewed;

• present conversation => receives a conversation id and presents the conversation inside of the Intercom modal.

The feature to open a specific conversation was added to the React Native SDK on version 5.2.0: https://github.com/intercom/intercom-react-native/releases/tag/5.2.0

It’d be great to have a feature to get the last conversation viewed id. My use case is that when navigating to a deep link from within the Intercom modal, I want to keep track of which conversation was open, so I can navigate back to it if the user “navigates back”.

We need it in Android also! great solution for us too