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Open latest message on a conversation - go to top of message vs bottom

Related products:Core Inbox
  • April 15, 2024
  • 2 replies
  • 15 views

Hello,

Whenever there is an update in a conversation and I open it, I get sent automatically to the bottom of the message.

It would be great if I were sent instead to the beginning of the message - e.g. whenever the reply is a long email with signatures, I get sent automatically to the bottom part of it (ie the signatures), and have to scroll back up.

Hope you can improve this :)

Thanks,

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • April 16, 2024

Hi @zejudice 

Jennifer here from Intercom


Thanks for this suggestion. I’ll let our product team know this is a feature you’re eager for! 💡


Whenever we do release new features, we announce them on the Product Changes page, so I would recommend keeping an eye there.

 


Jennifer K
Intercom Team
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  • Intercom Team
  • April 16, 2024
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